Ella Cotnoir
West Gardiner,Maine
Summary
Driven by a goal-oriented approach, I leveraged my problem-solving skills and customer service expertise at Percy's Hardware to significantly enhance customer satisfaction and sales. My collaborative efforts and ability to manage time effectively created a positive team environment and streamlined operations, showcasing my commitment to achieving and exceeding targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Percy's Hardware
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Camp Counselor
YMCA Daycare
05.2020 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
Kitchen Hand
Four Corners
01.2022 - 05.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
Childcare Volunteer
YMCA Daycare
08.2020 - 05.2022
- Supervised children of various ages on playground and field trips.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Provided a safe and nurturing environment for children to learn and grow through various educational activities.
- Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.
- Boosted creativity through hands-on art projects that allowed children to express themselves freely while developing fine motor skills.
- Enabled smoother transitions between activities by establishing clear routines and expectations from day one onwards.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Reinforced a sense of community within the childcare setting by promoting shared responsibility and mutual respect among children and staff members.
- Watched and redirected inappropriate student behavior.
- Helped children with homework assignments.
- Supported children with special needs, adapting activities to accommodate their individual abilities.
- Assisted in developing age-appropriate lesson plans, incorporating play-based learning strategies.
- Augmented problem-solving abilities with interactive games designed to challenge critical thinking capabilities in young minds.
Education
High School Diploma -
Gardiner Area High School
Gardiner, ME06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Goal-Oriented
- Reliable and punctual
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Product Sales
- Meeting deadlines
- Cleaning techniques
Timeline
Sales Associate
Percy's Hardware
02.2023 - Current
Kitchen Hand
Four Corners
01.2022 - 05.2022
Childcare Volunteer
YMCA Daycare
08.2020 - 05.2022
Camp Counselor
YMCA Daycare
05.2020 - 08.2023
High School Diploma -
Gardiner Area High School
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