Ella Crookston
Laurel,MT
Overview
2
2
years of professional experience
Work History
Server
Carlton
Laurel, MT
08.2023 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Barista
Soda Station
Laurel, MT
02.2022 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Laborer
CHS
Laurel, MT
05.2023 - 08.2023
- Utilized tools and machinery to effectively complete job site projects.
- Managed safe and efficient use of tools and equipment on refinery sites.
- Followed instructions and safety protocols while operating equipment.
Retail Sales Associate
Kohls Department Store
Billings, MT
10.2021 - 02.2022
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UTBBA - Health Administration
Montana State University - Billings
Billings, MT05.2026
Skills
- Ordering Procedures
- Guest Engagement
- Guest Relations Management
- Warm and Friendly
- Cash Handling
- Food and Beverage Service
- Memory retention
- Decision-Making
- Quality Control
- Hard worker
- Time management
Part of MSUB Women's Softball Team
I am pitcher for MSUB. With that being said, being a student athlete comes with many responsibilities and I feel I handle all of them very well.
Timeline
Server
Carlton
08.2023 - Current
Laborer
CHS
05.2023 - 08.2023
Barista
Soda Station
02.2022 - Current
Retail Sales Associate
Kohls Department Store
10.2021 - 02.2022
Associate of Science -
Salt Lake Community College
BBA - Health Administration
Montana State University - Billings