Ella Cummins
Oakdale,CA
Summary
At Firenze Ristorante, I used my knowledge of customer service to provide customers with a professional, positive dining experience. My hostess services went beyond seating customers and included bussing tables, food running, answering phone calls, setting tables, and making reservations. My goal is to always give customers an elevated dining experience to keep them returning.
Overview
1
1
year of professional experience
Work History
Hostess
Firenze Ristorante
Oakdale, CA
06.2024 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times..
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Input orders accurately into POS terminal, split bills and accepted payments.
Sales Associate
Alexandra’s Home and Garden
Oakdale, CA
08.2023 - 04.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Oakdale High School
Oakdale, CASkills
- Customer service
- Effective multitasking
- Phone etiquette
- Greeting guests
- Guest complaint resolution
- Table bussing
- Upselling
Timeline
Hostess
Firenze Ristorante
06.2024 - Current
Sales Associate
Alexandra’s Home and Garden
08.2023 - 04.2024
Oakdale High School