Ella Cummins
Oakdale,CA
Summary
At Firenze Ristorante, I used my knowledge of customer service to provide customers with a professional, positive dining experience. My hostess services went beyond seating customers and included bussing tables, food running, answering phone calls, setting tables, and making reservations. My goal is to always give customers an elevated dining experience to keep them returning.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Firenze Ristorante
Oakdale, California
06.2024 - 01.2025
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times..
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Input orders accurately into POS terminal, split bills and accepted payments.
Sales Associate
Gather at Alexandra’s
Oakdale, CA
08.2023 - 04.2024
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
Education
Senior -
Oakdale High School
Oakdale, CA05-2025
Skills
- Customer service
- Effective multitasking
- Phone etiquette
- Greeting guests
- Guest complaint resolution
- Table bussing
- Upselling
Certifications
- Current ServSafe California Food Handlers Certification
Timeline
Restaurant Hostess
Firenze Ristorante
06.2024 - 01.2025
Sales Associate
Gather at Alexandra’s
08.2023 - 04.2024
Senior -
Oakdale High School