Ella Escobar-Haskins
Eagan,MN
Summary
Hardworking employee with customer service, problem-solving, and multitasking abilities. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Committed to creating memorable experiences with customers and achieving company goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
URBN
Bloomington, MN
11.2023 - Current
- Processed transactions using a point-of-sale system.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Hostess/Food Expeditor
Doolittles Woodfire Grill
Eagan, MN
05.2022 - 02.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Illustrated knowledge of menu and service offerings to educate guests.
- Provided mentorship and guidance to new kitchen team members.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Memorized dining room floor plans and understood seat number system.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
Guest Advocate
Target
Apple Valley, MN
04.2020 - 10.2020
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Identified issues and established facts to produce practical decisions and solutions for guests.
Education
High School Diploma -
Eastview Senior High School
Apple Valley, MN06.2022
Skills
- Customer Service
- Team Member Training
- Guest Needs Assessment
- Teamwork and Collaboration
- Physical Endurance
- Financial Transactions
- Product Sales
- System Memorization
- Order Processing
- Retail loss prevention
- Complex Problem-Solving
- Inventory Control
Timeline
Sales Associate
URBN
11.2023 - Current
Hostess/Food Expeditor
Doolittles Woodfire Grill
05.2022 - 02.2023
Guest Advocate
Target
04.2020 - 10.2020
High School Diploma -
Eastview Senior High School