Ella Govenettio
Blasdell,New York
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency. Flexible team member with experience preparing personal food/drink orders, restocking inventory and operating cash registers.
Overview
3
3
years of professional experience
Work History
Host
Johnson's Landing
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Curlys Grill & Banquet Center
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Ice Cream Server
Woody's Ice Cream Shack
08.2022 - 11.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
High School Diploma -
Frontier High School
Hamburg, NY06-2023
Skills
- Customer service
- Team collaboration
- Effective time management
- Strong work ethic
- Team player mentality
- Working under pressure
Timeline
Host
Johnson's Landing
08.2024 - Current
Server
Curlys Grill & Banquet Center
09.2023 - Current
Ice Cream Server
Woody's Ice Cream Shack
08.2022 - 11.2023
High School Diploma -
Frontier High School
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