Ella Herring
Parkton,MD
Summary
Proven ability to excel in high-pressure environments, as demonstrated at Texas Roadhouse, where I seamlessly juggled guest inquiries and seating arrangements. Skilled in customer service and effective multitasking, I enhanced guest satisfaction and trained new staff, significantly contributing to a positive team atmosphere and operational efficiency.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Texas Roadhouse
Knoxville, TN And Hunt Valley, MD
08.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Volunteer Assistant Leader
Girl Scouts of Central Maryland
Parkton, MD
12.2022 - Current
- Established a reputation of trustworthiness through effective communication and dependable completion of tasks.
- Worked closely with leaders to establish strategic plans that supported organizational objectives and goals.
- Promoted social interaction among members and fostered participation in group activities.
- Observed individuals to identify those in need of additional support and developed strategies to facilitate personal growth of members.
Pre-School Teacher's Aide
Monkton Country Day Care
Monkton, MD
08.2021 - 08.2023
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Communicated with parents to inform about child's progress and classroom behavior.
- Enforced rules and instructions to maintain discipline.
Education
Bachelor of Science - Retail, Hospitality And Tourism Management
The University of Tennessee - Knoxville
Knoxville, TN05.2026
High School Diploma -
Oldfields School
Sparks, MD06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Complex Problem-Solving
- Handling Complaints
- Effective Multitasking
Timeline
Restaurant Hostess
Texas Roadhouse
08.2023 - Current
Volunteer Assistant Leader
Girl Scouts of Central Maryland
12.2022 - Current
Pre-School Teacher's Aide
Monkton Country Day Care
08.2021 - 08.2023
Bachelor of Science - Retail, Hospitality And Tourism Management
The University of Tennessee - Knoxville
High School Diploma -
Oldfields School