Summary
Overview
Work History
Education
Skills
Timeline
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Ella Herring

Parkton,MD

Summary

Proven ability to excel in high-pressure environments, as demonstrated at Texas Roadhouse, where I seamlessly juggled guest inquiries and seating arrangements. Skilled in customer service and effective multitasking, I enhanced guest satisfaction and trained new staff, significantly contributing to a positive team atmosphere and operational efficiency.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Texas Roadhouse
08.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.

Volunteer Assistant Leader

Girl Scouts of Central Maryland
12.2022 - Current
  • Established a reputation of trustworthiness through effective communication and dependable completion of tasks.
  • Worked closely with leaders to establish strategic plans that supported organizational objectives and goals.
  • Promoted social interaction among members and fostered participation in group activities.
  • Observed individuals to identify those in need of additional support and developed strategies to facilitate personal growth of members.

Pre-School Teacher's Aide

Monkton Country Day Care
08.2021 - 08.2023
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Enforced rules and instructions to maintain discipline.

Education

Bachelor of Science - Retail, Hospitality And Tourism Management

The University of Tennessee - Knoxville
Knoxville, TN
05.2026

High School Diploma -

Oldfields School
Sparks, MD
06.2022

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Complex Problem-Solving
  • Handling Complaints
  • Effective Multitasking

Timeline

Restaurant Hostess

Texas Roadhouse
08.2023 - Current

Volunteer Assistant Leader

Girl Scouts of Central Maryland
12.2022 - Current

Pre-School Teacher's Aide

Monkton Country Day Care
08.2021 - 08.2023

Bachelor of Science - Retail, Hospitality And Tourism Management

The University of Tennessee - Knoxville

High School Diploma -

Oldfields School

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Ella Herring