Summary
Overview
Work History
Education
Skills
Timeline
Server

Ella Holt

Oronogo,MO

Summary

Experienced with managing tables and providing great service to guests in fast-paced environment. Uses excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all costumers.

Overview

7
7
years of professional experience

Work History

Server

Thai Time Express
02.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Cook's Assistant

Ghetto Taco
09.2022 - 05.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Swim Instructor

Bezerker Swim
01.2019 - 01.2021
  • Taught weekly swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.

Education

High School Diploma -

Webb City Highschool
Webb City, MO

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Quality control
  • Cleanliness standards
  • Beverage preparation
  • Price memorization
  • Problem-solving
  • High energy and stamina
  • Dish preparation

Timeline

Server

Thai Time Express
02.2023 - Current

Cook's Assistant

Ghetto Taco
09.2022 - 05.2023

Swim Instructor

Bezerker Swim
01.2019 - 01.2021

High School Diploma -

Webb City Highschool

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Ella Holt