Summary
Overview
Work History
Education
Skills
Timeline
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Ella Keller

Henrietta,NY

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing exceptional service. Skilled in processing transactions, using registers and maintaining store cleanliness with an in-depth understanding of sales strategy and merchandising techniques.

Overview

3
3
years of professional experience

Work History

Sales Associate

Sierra Trading Post
09.2023 - 01.2024
  • Developed new customer relationships by actively engaging in conversation and highlighting the benefits of various products.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, while offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques
  • Worked efficiently at the cash register to ensure customers were taken care of as efficiently as possible, while also taking time to interact with each individual

Sales Associate

TJ Maxx, TJX Companies
11.2021 - 06.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Processed transactions efficiently, minimizing wait times for customers at checkout.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Front End Worker

Vincenzo's Pizzeria
08.2020 - 05.2021
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Answered phone orders professionally and accurately to ensure customer satisfaction.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.

Education

Associate of Science - Human Services

Monroe Community College
Rochester, NY
05.2025

High School Diploma -

Livonia Middle High School
Livonia, NY
06.2023

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork
  • Customer Engagement
  • Time Management
  • Self Motivation
  • Active Listening
  • Empathy

Timeline

Sales Associate

Sierra Trading Post
09.2023 - 01.2024

Sales Associate

TJ Maxx, TJX Companies
11.2021 - 06.2023

Front End Worker

Vincenzo's Pizzeria
08.2020 - 05.2021

Associate of Science - Human Services

Monroe Community College

High School Diploma -

Livonia Middle High School

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Ella Keller