Ella Litzelman
Plainfield,IN
Summary
Knowledgeable associate with solid background in managing customer relationships and enhancing client satisfaction. Successfully resolved complex customer issues and contributed to retention initiatives. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Sun Tan City
11.2024 - Current
- Build relationships with customers to encourage repeat business.
- Adhere to company safety policies regarding floor management and customer interactions.
- Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
- Resolve customer complaints professionally, ultimately retaining their loyalty to the store.
- Collaborate with team members to achieve monthly sales targets and consistently exceed performance goals.
Retail Sales Associate
Avon Sports Apparel
10.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Customer Service Representative
The Frigid Frog & More
04.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Plainfield High School
Plainfield, IN12-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
Timeline
Sales Associate
Sun Tan City
11.2024 - Current
Retail Sales Associate
Avon Sports Apparel
10.2023 - 08.2024
Customer Service Representative
The Frigid Frog & More
04.2021 - 08.2023
High School Diploma -
Plainfield High School
Similar Profiles
Avery SchmittAvery Schmitt
Assistant Manager at Sun Tan City, Sioux CityAssistant Manager at Sun Tan City, Sioux City
Camille GosnellCamille Gosnell
Sales Associate at Sun Tan CitySales Associate at Sun Tan City
Merrick DavisMerrick Davis
Tanning Consultant at Sun Tan CityTanning Consultant at Sun Tan City