Ella Mauzey
Springfield,MO
Summary
Results-driven shift lead with expertise in supervision, training, and compliance. Proven ability to enhance team collaboration and operational efficiency while ensuring quality control and exceptional customer service.
Overview
4
4
years of professional experience
Work History
Shift Lead
Alamo Drafthouse
Springfield, MT
11.2023 - Current
- Supervised team members during shifts to ensure smooth operations.
- Trained new staff on customer service and operational procedures.
- Ensured compliance with health and safety regulations in the workplace.
- Monitored food preparation quality to uphold company standards consistently.
- Delegated tasks to employees and monitored activities and task completion.
Shift Lead
Penn Station
Springfield, Idaho
07.2021 - 10.2023
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Education
Multimedia Production - Journalism - Communication
Drury University
Springfield, Missouri, MO05-2026
Skills
- Customer service
- Team leadership
- Employee training
- Project management
- Content creation
- Storytelling techniques
References
References available upon request.
Timeline
Shift Lead
Alamo Drafthouse
11.2023 - Current
Shift Lead
Penn Station
07.2021 - 10.2023
Multimedia Production - Journalism - Communication
Drury University