Ella Niznik
EAST BETHEL,MN
Summary
Hard-working sales associate with a proven track record at Sierra Trading Post, excelling in customer service and visual merchandising. Adept at utilizing POS systems and resolving conflicts, I consistently drove sales through effective product recommendations and relationship building, enhancing customer satisfaction and store performance.
Overview
3
3
years of professional experience
Work History
Sales Associate
Sierra Trading Post
Coon Rapids, MN
05.2023 - 08.2024
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Processed returns, exchanges, and refunds in accordance with company policies.
- I pushed new products out onto the floor in a timely manner.
- Trained to push out credit card applications. I was rather good at this aspect of the job, and I excelled here when other employees did not.
- Dealt with technological issues myself rather well.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed transactions using a point-of-sale system.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Assessed customer needs to provide assistance and information on product features.
- Conducted inventories on a regular basis to track stock levels.
- Maintained records related to sales for store management.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
Sales Associate
Kohls Department Store
Coon Rapids, MN
05.2022 - 08.2022
- Worked as a sales associate on the floor.
- Main area of expertise was in the fitting rooms.
- In charge of 2-3 fitting rooms, ensuring they were clean and clear at all times.
- I was trained to help customers apply for credit cards, and I excelled at this part of the job.
- Assisted customers with product selection, sizing and styling.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed transactions using a point-of-sale system.
Waitress
Famous Dave's Bar-B-Que
Forest Lake, MN
06.2021 - 06.2022
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Provided accurate change for cash transactions using a cash register system.
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Bussed tables as needed during peak hours.
Education
High School Diploma -
Forest Lake Area High School
Forest Lake, MN06-2022
Some College (No Degree) - Marketing
Northern Michigan University
Marquette, MISkills
- Customer service
- Visual merchandising
- Hospitality service expertise
- Point of sale (POS) system operations
- Product knowledge
- Sales techniques
- Food safety
- Cash handling
- Order taking
- Team collaboration
- Conflict resolution
- Time management
- Problem solving
Affiliations
- Three sport athlete through all of high scool.
- Currently on the Nordic Ski team at NMU.
- I enjoy being outside, I've been hiking around the United States since I was six years old.
Accomplishments
- Team captain for Nordic skiing, Track and field, and cross country in high scool.
- Athena award winner of 2022.
- Graduated high school cum laude.
Timeline
Sales Associate
Sierra Trading Post
05.2023 - 08.2024
Sales Associate
Kohls Department Store
05.2022 - 08.2022
Waitress
Famous Dave's Bar-B-Que
06.2021 - 06.2022
High School Diploma -
Forest Lake Area High School
Some College (No Degree) - Marketing
Northern Michigan University
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