- Fashion
- Music
- Photography
- Crafting and DIY Projects
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Volunteer Work
Ella Pencak
Brookfield,IL
Summary
Dedicated professional with strong customer service skills. Experienced in creating welcoming atmospheres and resolving guest complaints effectively, ensuring positive experiences.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Lucca's Pizzeria
La Grange, IL
12.2024 - 07.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency during peak hours.
- Assisted servers by communicating special requests and maintaining awareness of table status.
- Handled guest inquiries and complaints, fostering positive dining experiences.
- Monitored dining room activities to ensure timely service delivery and guest satisfaction.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Ice Cream Server
Bill's Place
La Grange Park, IL
06.2022 - 02.2023
- Served ice cream and desserts to customers, ensuring high-quality presentation and satisfaction.
- Maintained cleanliness and organization of serving area, adhering to health and safety standards.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Education
High School Diploma -
Riverside-Brookfield High School
Riverside, IL05-2029
No Degree - Biological Sciences
Illinois State University
Normal, IL05-2029
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Handling complaints
- Personal presentation
- Coordinating tasks
- Guest relations
- Social perceptiveness
- Service prioritization
- Teamwork
- Customer engagement
- Patience and empathy
Interests
Timeline
Restaurant Hostess
Lucca's Pizzeria
12.2024 - 07.2025
Ice Cream Server
Bill's Place
06.2022 - 02.2023
High School Diploma -
Riverside-Brookfield High School
No Degree - Biological Sciences
Illinois State University