Ella Podzemny
Houston
Summary
Dedicated office professional with strong customer service skills and experience in office management. Proficient in data entry, conflict resolution, and maintaining organized systems. Ready to enhance operational efficiency and improve guest experiences.
Overview
4
4
years of professional experience
Work History
Office Assistant
Unique arts of houston
Houston
09.2025 - Current
- Managed daily office operations and maintained a well-organized workspace.
- Handled incoming calls and directed inquiries to appropriate team members.
- Prepared and processed documents, ensuring accuracy and confidentiality.
- Maintained an organized filing system of paper documents and electronic files.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Server
Houston Polo Club
Houston
09.2023 - Current
- Delivered food and beverages to guests at events and private functions, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of dining areas during service shifts.
- Collaborated with kitchen staff to ensure timely order delivery for enhanced guest satisfaction.
- Processed payments accurately using point-of-sale system for all transactions.
- Resolved customer inquiries and issues promptly, contributing to a positive guest experience.
- Executed opening and closing duties, setting up dining area and restocking supplies to ensure smooth service flow.
- Managed cash transactions meticulously following company cash handling procedures.
- Operated POS terminals to input orders, split bills, and calculate totals efficiently.
Pet Bather
PetSmart Charities
Houston
05.2025 - 09.2025
- Maintained cleanliness of bathing areas and grooming tools to uphold hygiene standards and enhance pet welfare.
- Monitored pets during bathing to ensure comfort and safety, contributing to positive grooming experiences.
- Assisted pet owners with inquiries about grooming services and products.
- Encouraged owners to schedule regular visits for optimal pet health.
- Greeted customers upon arrival, delivering friendly service and detailed information on grooming offerings to enhance customer engagement.
Administrative Assistant
Madison Lily Rugs
Houston
05.2022 - 08.2024
- Coordinated schedules and appointments for management and team members, optimizing time management.
- Managed incoming communications, including phone calls and emails, ensuring professionalism in all interactions.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction.
- Streamlined daily office operations to enhance team efficiency and productivity.
- Maintained organized filing systems for client records and documents.
- Organized physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Some College (No Degree) - Clinical Psychology
Houston Community College
Houston, TX05-2026
Skills
- Office management
- Record management
- Document preparation
- Organizational skills
- Customer service
- Team collaboration
- Conflict resolution
Timeline
Office Assistant
Unique arts of houston
09.2025 - Current
Pet Bather
PetSmart Charities
05.2025 - 09.2025
Server
Houston Polo Club
09.2023 - Current
Administrative Assistant
Madison Lily Rugs
05.2022 - 08.2024
Some College (No Degree) - Clinical Psychology
Houston Community College