Ella Schermerhorn
San Antonio,Texas
Summary
Proven multitasker and exceptional communicator, I excelled at La Hacienda, enhancing guest experiences through impeccable service and a strong work ethic. Skilled in cash handling and guest engagement, I contributed to a seamless dining environment and trained new staff, significantly improving service efficiency without sacrificing quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
La Hacienda
03.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food Service Worker
Bahama Bucks
10.2023 - 03.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Greeted customers at counter to fulfill requests and answer questions.
Assistant Swim Coach
French Creek Village Swim Team
05.2021 - 07.2023
- Adapted teaching strategies to match developmental age and abilities of students.
- Collaborated with head coach to create and execute practice plans for various skill levels, resulting in improved swim times.
- Provided constructive feedback to swimmers, leading to increased technical proficiency and stronger performances in competitions.
- Managed team communications, ensuring that all members stayed informed about upcoming practices, meets, and other relevant events.
- Fostered an inclusive team culture that welcomed diversity in swimming abilities while emphasizing personal improvement goals over winning at all costs.
Education
High School Diploma -
Blinn College
Bryan05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Food running
- High volume dining
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved customer issued which led to a positive work environment.
- Achieved a healthy workplace through effectively helping with communication and customer satisfaction.
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Server
La Hacienda
03.2024 - 06.2024
Food Service Worker
Bahama Bucks
10.2023 - 03.2024
Assistant Swim Coach
French Creek Village Swim Team
05.2021 - 07.2023
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
High School Diploma -
Blinn College
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