Ella Schultheis
Red Hook,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at The Crow's Nest and Red Hook Pool. Excelled in relationship building and problem-solving, significantly improving customer retention. Skilled in customer service and time management, adept at fostering positive experiences while ensuring operational efficiency. Adept at building strong client relationships. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
The Crow's Nest
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lifeguard and Swim Lesson Instructor
Red Hook Recreational Park
05.2021 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
Bachelor of Science - Human Biology
University of Southern California
Los Angeles, CA05.2028
High School Diploma -
Red Hook Senior High School
Red Hook, NY06.2024
Skills
- Customer Service
- Time Management
- Teamwork and Collaboration
- Problem-solving skills
- Goal-Oriented
- Reliable and punctual
- Outgoing Personality
- Relationship Building
Certification
- First Aid/CPR Certified
- Red Cross Lifeguard Certified
Languages
Spanish
Limited Working
Timeline
Sales Associate
The Crow's Nest
01.2023 - Current
Lifeguard and Swim Lesson Instructor
Red Hook Recreational Park
05.2021 - 08.2024
- First Aid/CPR Certified
- Red Cross Lifeguard Certified
Bachelor of Science - Human Biology
University of Southern California
High School Diploma -
Red Hook Senior High School
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