Ella Smothers
Grinnell
Summary
Versatile and dedicated, I leveraged strong multitasking and exceptional customer service skills at Pagliai's Pizza, enhancing guest experiences. As a Head Lifeguard at Grinnell Parks and Recreation, I showcased leadership in training staff and managing emergencies showing my strong work ethic and problem-solving skills. Achievements include developing effective swim lesson plans and improving staff performance, demonstrating both my ability to educate and ensure safety.
Overview
4
4
years of professional experience
Work History
Server
Pagliai's Pizza
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/Server
Pagliai's Pizza
11.2023 - 08.2024
- Greeted customers entering the restaurant and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Head Lifeguard
Grinnell Parks and Recreation
05.2023 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Site Supervisor
Grinnell Parks and Recreation
09.2022 - 08.2024
- Oversaw employees and facilitated a smooth Recreation Program for the communityy
Swim Lesson Instructor
Myself
06.2022 - 08.2024
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
- Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
- Conducted private one-on-one swim lessons for students requiring specialized attention or advanced skill development.
Nanny
Shelby Miller
11.2023 - 05.2024
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Built positive and nurturing environments to support child social and emotional growth.
Lifeguard
Grinnell Parks and Recreation
05.2021 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Grinnell Community Senior High School
Grinnell, IA05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Team management
- Emergency response
- Child supervision
- Reliability and trustworthiness
- Organized
- Excellent communication
- Problem-solving skills
- Attention to detail
Timeline
Server
Pagliai's Pizza
09.2024 - Current
Cashier/Server
Pagliai's Pizza
11.2023 - 08.2024
Nanny
Shelby Miller
11.2023 - 05.2024
Head Lifeguard
Grinnell Parks and Recreation
05.2023 - 08.2024
Site Supervisor
Grinnell Parks and Recreation
09.2022 - 08.2024
Swim Lesson Instructor
Myself
06.2022 - 08.2024
Lifeguard
Grinnell Parks and Recreation
05.2021 - 08.2022
High School Diploma -
Grinnell Community Senior High School
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