Ella Stanley
Tilton
Summary
Proven multitasker and customer service expert, honed skills at O's Steaks and Seafood, ensuring guest satisfaction through effective communication and a strong work ethic. Excelled in high-pressure environments, demonstrating exceptional phone etiquette and order-taking abilities, contributing to a positive dining experience.
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
3
3
years of professional experience
Work History
Hostess and Waitress
O's Steaks and Seafood
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bagger
Market Basket
03.2023 - 01.2024
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
Waitress
Diana's Morning Brew
05.2022 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Public Health
College of Charleston
Charleston, SC04-2028
High School Diploma -
Tilton School
Tilton, NH05-2024
Skills
- Customer service
- Strong multitasking
- Bagging and packaging
- Effective multitasking
- Strong work ethic
- Phone etiquette
- Order taking
- Cash handling
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Hostess and Waitress
O's Steaks and Seafood
06.2023 - Current
Bagger
Market Basket
03.2023 - 01.2024
Waitress
Diana's Morning Brew
05.2022 - 02.2023
Bachelor of Science - Public Health
College of Charleston
High School Diploma -
Tilton School
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