Ella Swarts
Newton
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at The Landing Market. Proven ability to enhance sales through effective inventory management and promotional strategies. Skilled in problem resolution and team collaboration, consistently delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Barista
The Landing Market
Decorah
01.2025 - Current
- Adhered to health department regulations concerning sanitation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Sales Associate
Silverado Jewelry
Newton
02.2021 - Current
- Maintained the cleanliness of the store environment, including floors, windows, and displays.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing, and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
- Greeted customers and provided exceptional customer service.
Cashier
HyVee Foods
Newton
11.2020 - 02.2021
- Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Resolved customer complaints professionally per company policy.
- Operated cash register efficiently and accurately, processed cash, checks, credit cards, gift cards, or automatic debit payments.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
Education
High School Diploma -
Newton Senior High School
Newton, IA05-2024
Bachelor of Education - Elementary Education
Luther College
Decorah, IASkills
- Cash handling
- Inventory management
- Safety procedures
- Customer service
- Sales support
- Time management
- Problem resolution
- Team collaboration
Affiliations
- Current member of the Luther Women's Tennis Team
- Past member of the Newton High School Tennis Team
- Past member of the Newton High School Cheer Team
- Member of local church, The Newton Church of the Way
Accomplishments
- Graduated with Highest Honors
- Silver Cord Recipient (100 Hours of Volunteer)
- Member of the National Honor Society
- Scholar Athlete Award Recipient
Timeline
Barista
The Landing Market
01.2025 - Current
Sales Associate
Silverado Jewelry
02.2021 - Current
Cashier
HyVee Foods
11.2020 - 02.2021
High School Diploma -
Newton Senior High School
Bachelor of Education - Elementary Education
Luther College
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