Ella Washburn
Santa Barbara,CA
Summary
Dedicated and reliable healthcare professional with experience in chiropractic patient care, clinical support, and administrative coordination. Strong background in high-volume patient interaction, staff training, and team collaboration. Known for professionalism, exceptional interpersonal skills, adaptability, and a strong work ethic. Passionate about providing outstanding patient experiences and contributing positively to team environments.
Overview
8
8
years of professional experience
Work History
Chiropractic Assistant
O'Hara Chiropractic
Goleta, CA
02.2023 - Current
- Assisted with patient intake, ensuring accurate documentation and timely processing of information.
- Coordinated appointment scheduling, optimizing daily patient flow and reducing wait times.
- Supported chiropractors during treatments, preparing necessary equipment and maintaining a clean environment.
- Trained new staff on office procedures and customer service standards, fostering a collaborative team environment.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Monitored and directed calls on multiple phone lines, facilitating seamless communication within the organization.
- Assisted in delivering high-quality care to a daily patient volume of over 100 under the supervision of two chiropractors.
- Assisted teams in navigating a fast-paced work environment. Supported colleagues in meeting project deadlines. Contributed to maintaining workflow efficiency.
Spa Property Administrator
Ritz Carlton Bacara
Goleta, CA
11.2021 - 02.2023
- Managed vendor relationships to ensure timely service delivery and compliance with hotel standards.
- Coordinated property maintenance schedules, enhancing operational efficiency and guest satisfaction.
- Oversaw lease agreements and tenant communications, ensuring adherence to policies and procedures.
- Implemented inventory tracking systems for supplies, reducing waste and improving resource management.
- Supported budgeting processes by collecting data on expenses, assisting in cost control initiatives.
- Developed training materials for new staff, enhancing onboarding experience and operational knowledge retention.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
Front of House Cashier
Panda Express
Manteca, CA
01.2018 - 03.2020
- Processed customer transactions efficiently using POS systems.
- Managed cash register operations, ensuring accurate cash handling.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Trained new cashiers on operational procedures and customer interaction standards.
- Maintained cleanliness and organization of the front of house area.
- Assisted customers by answering questions and fulfilling requests.
- Handled cash, credit card, and gift card transactions securely while adhering to all company protocols and guidelines.
- Managed high-volume periods with ease, maintaining composure under pressure and minimizing wait times for guests.
- Streamlined checkout process by quickly bagging items and providing relevant product information to customers.
Education
GED -
Santa Barbara City College
Santa Barbara, CA05.2022
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Schedule management
- Insurance verification
- Data entry efficiency
- Patient care coordination
- Patient flow management
- Patient care
- Payment collection
- Professionalism and ethics
- Detail-oriented approach
- Electronic health records handling
- Effective written and verbal communication
- X-ray preparation
- Insurance verification expertise
- Insurance billing
- Inventory control management
- Active listening
- Relationship building
- Flexibility and adaptability
- Data entry
- Clear communication
- Patient support
- Updating medical records
Languages
Spanish
Professional Working
Timeline
Chiropractic Assistant
O'Hara Chiropractic
02.2023 - Current
Spa Property Administrator
Ritz Carlton Bacara
11.2021 - 02.2023
Front of House Cashier
Panda Express
01.2018 - 03.2020
GED -
Santa Barbara City College