Ella Wolter
New Braunfels,TX
Summary
Dynamic and dedicated professional with experience as a Restaurant Hostess at Freiheit Country Store. Expert in customer service and strong multitasking, enhancing guest satisfaction through efficient seating and effective complaint resolution. Proven ability to thrive in high-pressure environments while fostering team collaboration and maintaining a positive atmosphere.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Freiheit Country Store
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Canyon High School
New Braunfels, TX05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Sales and marketing
- Team collaboration
Extracurricular activities
I am a varsity cheerleader at Canyon High School.
Timeline
Restaurant Hostess
Freiheit Country Store
05.2024 - Current
Canyon High School
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