Ellada Kravchenko
North Hills,USA
Summary
Dedicated and adaptable professional with a strong work ethic and a commitment to team success. Proven ability to quickly solve problems and build strong client and team relationships. Focused on supporting team success and achieving positive results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Representative II
Cedar Sinai Medical Center
Los Angeles, CA
06.2024 - Current
- Retrieving medical records for nurse practitioners and physicians we work with.
- Scheduling and authorization for appointments, surgeries, and ancillary services.
- Answering and triaging calls, directing them to appropriate individuals or departments.
- Process and track all incoming and outgoing referrals.
- Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations, following Cedars-Sinai standards.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- File and maintain patient records in accordance with HIPAA regulatio
Administrative Assistant II
Keck Medical Center of USC
Los Angeles, CA
01.2024 - 06.2024
- Assist Sr. Care Coordination Director and HR with recruitment process for candidates that have applied in Workday.
- Kronos/payroll. Handled confidential and sensitive information with discretion and tact.
- Plan staff meetings, board meetings, committee meetings, and other events hosted by Sr. Care Management Director, Palliative Care physician, two directors, supervisors, and 105 department staff members.
- Complete broad variety of administrative tasks, which includes managing all incoming and outgoing correspondences(telephone, mail, email, IT maintenance, filing, and order supplies.)
- Coordinate arrangements with internal and/or external vendors to include travel and catering.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Clinic Operations Supervisor
Providence Health & Services
Mission Hills, CA
06.2018 - 10.2022
- Team consist of 35 caregivers.
- Supervised 14 direct reports.
- Oversaw day-to-day operations with emphasizing patient care delivery, high-quality customer service, staffing, budgeting, and human resources.
- Trained employees (nurses, social workers, and my own direct reports) in job-specific tasks and evaluated continuing education needs to improve team performance.
- Eased team transitions and new employee orientation through effective training and development.
- Motivated employees to maximize team productivity.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assist caregivers with workflow process questions on Complex Care Management, High Risk, Special Needs Population, Cal Medi Connect, ACO, Palliative, Skilled Nursing and Hospice Services.
- Focus on service, patient, employee, and physician satisfaction, community relations, marketing, and planning to ensure high-quality healthcare.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Maintain accurate payroll records and submitted data to accounting department for processing.
- Interview potential candidates and provided thorough reviews to HR to aid hiring decisions.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Drove workflow improvements by streamlining processes.
- Generated staff productivity reports on bi-weekly basis.
- Generated ED reports to reduce possible re-admissions rates.
- Monitor new position requisition approvals.
Lead Coordinator
Providence Health & Services
Mission Hills, CA
06.2017 - 06.2018
- Coached 30 employees through day-to-day work and complex problems.
- Handle administrative tasks for team members, helping projects run smoothly.
- Led comprehensive staff member training covering key topics.
- Prioritize projects, effectively meeting critical deadlines.
- Gathered and organized materials to support operations.
Referral Coordinator
Facey Medical
Mission Hills, CA
01.2015 - 06.2017
- Performed 25-30 referrals daily by ensuring full data integrity throughout the process.
- Refer clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Follow up with clients and specialists to inquire about their experience and collect reports.
- Assist senior case managers to coordinate team development activities and training.
- Outreach to insurance companies to get precertification and other benefits.
- Scheduled appointments with specialists on behalf of clients.
Medical Receptionist II
Facey Medical
Mission Hills, CA
01.2015 - 01.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Act as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Established rapport with patients and external partners to cross-train and support medical staff.
- Manage prescriptions by sending electronic requests for new medications and refills.
- Review medical charts and served as liaison between patient, doctor, and hospital.
- Daily average would check in 30-50 patients.
- Daily average would answer 45-60 calls in between checking in patients.
Medical Receptionist II
Facey Medical
Valencia , CA
09.2008 - 01.2014
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Screened patients to make best use of resources, triage staff, and serve community members.
- Manage multi-line phone system. Daily average would answer 45-60 calls in between checking in patients.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Help patients complete necessary medical forms.
- Daily average would check in 30-50 patients.
Education
Bachelor of Arts - General Studies & Management
National University
La Jolla, CA06-2017
Skills
- Attention to Detail
- Focus and Follow-Through
- Analytical and Critical Thinking
- Self-Motivated
- Decision-Making
- MS Office
- Hiring and Onboarding
- Staff Compensation
- Employee Performance Reviews
- Key Performance Indicators (KPIs)
- Motivational Leadership
- Cultural Competency
- Case Management
Accomplishments
- Values In Action- Providence Health & Services in 2021. Values in Action program at Providence allows us to celebrate caregivers and providers system wide who fully embody our five values of Compassion, Dignity, Justice, Excellence, and Integrity. Copy available upon request.
Certification
- CPR Certified
Languages
Armenian
Native/ Bilingual
Timeline
Patient Service Representative II
Cedar Sinai Medical Center
06.2024 - Current
Administrative Assistant II
Keck Medical Center of USC
01.2024 - 06.2024
Clinic Operations Supervisor
Providence Health & Services
06.2018 - 10.2022
Lead Coordinator
Providence Health & Services
06.2017 - 06.2018
Referral Coordinator
Facey Medical
01.2015 - 06.2017
Medical Receptionist II
Facey Medical
01.2015 - 01.2015
Medical Receptionist II
Facey Medical
09.2008 - 01.2014
Bachelor of Arts - General Studies & Management
National University