Ella Rae Sim
Murfreesboro,TN
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed as a Sales Associate at Andhamlett and as a Legal Assistant for Will Fraley. Excelled in teamwork, time management, and fostering client relationships, significantly enhancing client satisfaction and repeat business. Skilled in handling sensitive information and thriving in high-stress situations.
Overview
2
2
years of professional experience
Work History
Sales Associate
Andhamlett ; James Hamlett
05.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Legal Assistant
Will Fraley
08.2022 - 05.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05-2023
No Degree - Fashion Merchandising
The University of Alabama
Tuscaloosa, AL05-2027
Bachelor of Science - Public Relations
Middle Tennessee State University
Murfreesboro, TN12-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
Accomplishments
Recognized as being both on the President's list and the Dean's list at The University of Alabama.
Maintained a 3.9-4.0 GPA throughout college.
Cheerleader for MTSU
Timeline
Sales Associate
Andhamlett ; James Hamlett
05.2024 - 07.2024
Legal Assistant
Will Fraley
08.2022 - 05.2023
High School Diploma -
Oakland High School
No Degree - Fashion Merchandising
The University of Alabama
Bachelor of Science - Public Relations
Middle Tennessee State University
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