Elle Palumbo
Boston,MA
Summary
Proven to enhance service quality and operational efficiency, I leveraged strong multitasking and exceptional customer service skills at Capri Italian Restaurant. Achieved notable guest satisfaction by mastering POS systems and excelling in hospitality service expertise. Skilled in occupational therapy assistance, I significantly contributed to patient outcomes and clinical care at Angel Care Kids Therapy Center.
Overview
4
4
years of professional experience
Work History
Server
Atlantic Hospitality Group
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Rehab Aide
Angel Care Kids Therapy Center
06.2020 - 08.2022
- Ensured compliance with HIPAA regulations through meticulous handling of confidential patient information.
- Increased therapy efficiency by managing inventory levels of supplies and ensuring timely reordering when needed.
- Contributed to successful patient outcomes by closely following therapist''s treatment plans and instructions.
- Expedited scheduling processes by coordinating appointments between therapists, patients, families, and caregivers.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Education
Bachelor of Arts - Communications And Media Studies
Emmanuel College
Boston, MA05.2026
Associate of Arts - Journalism And Communications
Northern Essex Community College
Haverhill, MA08.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Sales Techniques
- Occupational Therapy Assistance
- Data Entry
Timeline
Server
Atlantic Hospitality Group
08.2022 - Current
Rehab Aide
Angel Care Kids Therapy Center
06.2020 - 08.2022
Bachelor of Arts - Communications And Media Studies
Emmanuel College
Associate of Arts - Journalism And Communications
Northern Essex Community College
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