Ellen Boskey
Mokena,IL
Summary
Results-driven sales professional with expertise in sales strategy development, customer relationship management, and data analysis. Proven track record of executing strategic sales plans to exceed targets and enhance client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales
TF Cable
Lockport , IL
02.2024 - Current
- Coordinated with regional sales office on sales and marketing initiatives to achieve occupancy objectives.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Collaborated with sales team to develop strategies that successfully increased sales volume.
- Executed strategic sales plans to consistently meet or exceed sales targets in designated territory.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Developed forecasting models to identify sales trends and forecast future sales volume.
- Analyzed sales data to identify trends and forecast future sales volumes.
- Tracked sales activities using CRM software.
Credit and Collection Analyst
ASC Engineered Solutions
Oak Brook, Illinois
02.2021 - 02.2024
- Managed collection efforts through phone calls, emails, and follow-ups, ensuring timely payments.
- Analyzed customer accounts to identify overdue payments and collection opportunities.
- Coordinated with sales teams to resolve billing discrepancies, enhancing client relationships.
- Documented collection activities in company software for accurate record-keeping.
Credit and Collection Analyst
Windy City Wire
Bolingbrook, Illinois
06.2020 - 02.2021
- Managed collection efforts through phone calls, emails, and follow-up correspondence.
- Developed reports on accounts receivable trends for management review meetings.
- Trained new staff on credit policies and collection procedures for effective onboarding.
- Contacted customers by telephone, email or mail in order to collect past due balances on accounts.
- Documented all interactions with customers in accordance with established protocols.
- Investigated customer complaints related to billing issues or incorrect charges.
- Negotiated payment plans with customers in order to bring their accounts current.
- Prepared detailed financial documents such as invoices, statements, checks, and other correspondence.
- Maintained accurate records of all collection activity using the company's software system.
National Account Coordinator
Edward Don
Woodridge, Illinois
02.2017 - 03.2020
- Coordinated national account activities to drive client satisfaction and uphold service standards.
- Established new accounts at designated locations to enhance service delivery.
- Collaborated with Hilton Hotels to enhance partnership and service alignment.
- Oversaw hotel opening process to ensure seamless integration and operational readiness.
- Streamlined processes by implementing improved workflows within the account management team.
- Assisted in product selection by providing detailed information on offerings and specifications.
Education
High School Diploma -
Joliet Central High School
Joliet, IL07-1997
Skills
- Sales strategy development
- Sales forecasting
- Sales conversions
- Sales goal achievement
- Revenue optimization
- Customer relationship management
- CRM software
- Data analysis
- Problem solving
- Team collaboration
- Effective communication
- Relationship building
Timeline
Sales
TF Cable
02.2024 - Current
Credit and Collection Analyst
ASC Engineered Solutions
02.2021 - 02.2024
Credit and Collection Analyst
Windy City Wire
06.2020 - 02.2021
National Account Coordinator
Edward Don
02.2017 - 03.2020
High School Diploma -
Joliet Central High School