Ellen Cooper
Houston,TX
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
12
12
years of professional experience
Work History
Clerk
Fort Bend Independent School District
Houston, TX
08.2015 - 12.2024
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Delivered messages and ran errands.
- Assisted customers with inquiries and complaints in a professional manner.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
Customer Service Manager
Sprint ACS
Houston, TX
11.2012 - 08.2015
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Houston Community College
Houston, TXSkills
- Database entry
- Sales expertise
- Administrative tasks
- Verbal and writing communication
- Telephone etiquette
Timeline
Clerk
Fort Bend Independent School District
08.2015 - 12.2024
Customer Service Manager
Sprint ACS
11.2012 - 08.2015
Houston Community College