Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellen wulf

Tarpon Springs

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Rusty Bellies Waterfront Grill. Proven ability to manage high-volume dining environments while ensuring guest satisfaction. Adept at multitasking and team collaboration, consistently enhancing the dining experience through effective communication and a commitment to cleanliness standards.

Overview

20
20
years of professional experience

Work History

Host

Rusty Bellies Waterfront Grill
01.2018 - 07.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Hostess/Server

Pappas Riverside Rest
01.2012 - 06.2014
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Benefits Administrator

SouthEast Personnel Leasing
02.2000 - 01.2014
  • Ensured timely processing of life event changes, diligently updating employee records as needed.
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
  • Reviewed benefits paperwork for accuracy and completeness.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.

Education

High School Diploma -

Tarpon Springs High School
Tarpon Springs, FL

Licensed Insurance Agent -

Central Insurance School
Clearwater, FL

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Quality control
  • Point of sale operation

Timeline

Host

Rusty Bellies Waterfront Grill
01.2018 - 07.2020

Hostess/Server

Pappas Riverside Rest
01.2012 - 06.2014

Benefits Administrator

SouthEast Personnel Leasing
02.2000 - 01.2014

High School Diploma -

Tarpon Springs High School

Licensed Insurance Agent -

Central Insurance School

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