Elli Long

Worked as a front desk receptionist in a fast-paced hotel environment located in Savannah, GA. Developed strong customer service and communication skills by assisting guests with check-ins and check-outs, creating reservations, and handling various inquiries. Gained experience managing phone systems and resolving guest concerns professionally and efficiently. Demonstrated the ability to multitask under pressure while staying organized and collaborating with team members to ensure a positive guest experience. Also trained new front desk staff on procedures, computer systems, and customer service standards, building leadership skills and reliability while maintaining a welcoming and professional atmosphere.

• Welcomed guests at hotel entrance and assisted with check-in process.
• Managed phone calls and directed inquiries to appropriate departments.
• Coordinated reservations and updated booking systems promptly.

Provided dog walking and pet sitting services while in high school, developing strong responsibility and time management skills by maintaining consistent schedules and caring for multiple pets. Gained extensive experience handling dogs of various sizes and temperaments, this also included ensuring their safety, providing adequate exercise, and supporting their overall well-being. Built trust with pet owners through clear communication and dependable service, while also demonstrating patience, attentiveness, and the ability to manage unexpected situations calmly.

• Monitored dog behavior during walks, addressing any issues promptly and effectively.
• Ensured all dogs were properly leashed and equipped for safe outdoor walks.
• Assisted in training dogs on basic commands during walks to enhance obedience.