Elliana Amaro
Flagstaff,AZ
Summary
Proactive and adaptable with a track record of enhancing customer satisfaction and streamlining operations at Olive Garden. Excelled in multitasking and organization, leveraging exceptional customer service skills to foster positive relationships and efficient team collaboration. Demonstrated expertise in POS operation and cash handling, significantly reducing discrepancies.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
Flagstaff, AZ
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
Little Caesars
Flagstaff, AZ
10.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Defined clear targets and objectives and communicated to other team members.
Team Member
Jamba Juice
Santee, CA
03.2022 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Education
Communication Sciences And Disorders -
Northern Arizona University
Flagstaff, AZEl Capitan High School
Lakeside, CA06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Multitasking and organization
- POS operation
Timeline
Server
Olive Garden
08.2024 - Current
Assistant Manager
Little Caesars
10.2023 - 11.2024
Team Member
Jamba Juice
03.2022 - 08.2023
Communication Sciences And Disorders -
Northern Arizona University
El Capitan High School