ELLIE BEARDEN

Santa Clara,UT

Summary

I am a 19 year old college student who is looking for work. I am very easy to be around and work with. I work very well with parents and bosses and have had great experiences at all my jobs. Hard-working professional with guest services and guest satisfaction. I am a very organized person and can keep things neat and easy to work with. I am a responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills and would be a great asset to the company.

Overview

years of professional experience

Work History

Receptionist

St George Escape Rooms

St George, UT

07.2021 - 08.2022

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
communicated with clients
Resolved customer problems and complaints.
Answered central telephone system and directed calls accordingly.

Waitress

The Pasta Factory

St George, UT

02.2019 - 08.2022

Communicated orders to, to turn tables faster, keeping food fresh and hot
Prepared tables for guests by setting out linens and silverware.
Obtained food and drinks orders using standard order pad or memorization
Presented menu and provided information about ingredients, reducing potential food allergies
Delivered accurate checks and processed bill payments in POS system
Complied with health department regulations to prevent foodborne illness
Greeted and escorted guests to tables, fostering warm welcome.
Answered telephones to take reservations or to-go orders.
Checked on guests to verify satisfaction with each course.
Listened to customer concerns and complaints and quickly rectified issues.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

Snow Canyon High School

Skills

Transactions and Cash Handling
I am very good with kids I have babysat all growing up and around all my little cousins
In Highschool i took the peer tutor class to help out with the special needs kids in my school because they are such a light and good to be around

Social Integration
Regulating Schedules
Behavior Modeling

Additional Information

Awards & Honors , High Honor Role Extracurricular Activities Chamber Choir Special Ed Helper
Dining Room Cleaning and Upkeep Food and Beverage Service Cool Under Pressure Team Player Warm and Friendly Ability to Lift 30 Pounds Conflict and Complaint Resolution Order Accuracy and Delivery Customer Service and Rapport Special Requests and Substitutions High-Energy and Stamina Phone Inquiries Corrective Actions Billing and Payment Processing Active Listening PCI (Payment Card Industry) Guest Satisfaction Guest Accommodations Taking Reservations Stocking and Replenishing Greet Guests Guest Inquiries Room Preparation Process Monitoring Ben Vanlehn — The Pasta Factory

Singing

I have been in theatre and choirs all growing up and love to just do things with people who love to do those these as well. The last show i was in was Mary Poppins playing Mary and it was such a positive experience and so fun i just love it

Timeline