Ellie Broom
Milford,MI
Summary
Dedicated sales associate with strong retail and customer service skills. Proven ability to process transactions accurately and resolve issues efficiently, ensuring a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
Premier Pet Supply
2025.08 - Current
- Assisted customers in selecting pet supplies, ensuring product knowledge and satisfaction.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Maintained inventory levels through regular stock checks, minimizing product shortages.
- Collaborated with team members to create engaging merchandise displays, improving store aesthetics.
- Educated customers on pet care best practices, fostering loyalty and repeat business.
- Resolved customer inquiries and complaints promptly, contributing to a positive shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Shift Leader
Alpine Valley Ski Resort
2024.11 - 2026.03
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Conducted inventory management, ensuring adequate supplies for daily operations.
- Resolved guest concerns promptly, enhancing overall resort experience and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Implemented process improvements that enhanced guest satisfaction and operational efficiency.
Cashier
Pet Supplies Plus
2023.08 - 2025.08
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product recommendations.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash, credit, and refund transactions accurately.
- Addressed customer inquiries and resolved issues to enhance shopping experience.
- Participated in training new cashiers on operational procedures and customer service standards.
- Monitored stock levels and reported shortages to ensure product availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Business Administration - Business
Oakland Community College
Bloomfield Hills, MI2027-05
High School Diploma -
Milford Highschool
Highland, MI2025-05
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Retail store operations
- Cleaning techniques
- Payment processing
- Inventory tracking
Timeline
Sales Associate
Premier Pet Supply
2025.08 - Current
Shift Leader
Alpine Valley Ski Resort
2024.11 - 2026.03
Cashier
Pet Supplies Plus
2023.08 - 2025.08
Associate of Business Administration - Business
Oakland Community College
High School Diploma -
Milford Highschool