Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Ellie Herd

Ellie Herd

Cedar City

Summary

I am a dedicated Biology major at Southern Utah University with strengths in both leadership and customer service. I have successfully completed phlebotomy training and look forward to gaining experience in the medical field. I am great at working with a team to accomplish a common goal. I have an extensive history in the workforce, and have developed a good work ethic. I am hardworking, reliable, and highly focused on doing my job correctly and efficiently.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Shift Lead

Dutch Bros Coffee
Cedar City
06.2023 - Current
  • Supervised daily operations and ensured team compliance with quality service standards.
  • Assisted in the training of new employees.
  • Performed opening and closing procedures such as setting alarm systems, keeping a clean shop, and counting money.
  • Participated in team leadership meetings

Crew Member

Tropical Smoothie Cafe
Cedar City
09.2022 - 05.2023
  • Provided excellent customer service during high-volume service periods.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Prepared food items following safety and quality guidelines.
  • Resolved customer complaints promptly and professionally.

Crew Member

Menchie's Frozen Yogurt
Saint George
  • Provided excellent customer service by greeting and assisting guests promptly.
  • Prepared smoothies and food items following company recipes and standards.
  • Collaborated with team members to ensure smooth daily operations.

Education

Some College (No Degree) - Biology

Southern Utah University
Cedar City, UT

Skills

  • Employee training
  • Team leadership
  • Customer service
  • Time management
  • Staff supervision
  • Shift leadership

Certification

  • Certificate of Phlebotomy Completion
  • Adobe Certified- Illustrator and Photoshop

Accomplishments

  • 4.0 High School GPA
  • 3.7 College GPA
  • Dean's list student

Timeline

Shift Lead

Dutch Bros Coffee
06.2023 - Current

Crew Member

Tropical Smoothie Cafe
09.2022 - 05.2023

Crew Member

Menchie's Frozen Yogurt

Some College (No Degree) - Biology

Southern Utah University

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