Ellie Irene
Casper,WY
Summary
Proven server at Fire Rock Steakhouse and Casper Country Club, adept in high-volume dining and exceptional customer service. Skillfully upsold menu items, enhancing sales and guest satisfaction. Known for a strong work ethic and a warm, friendly demeanor, consistently ensuring efficient workflow and personalized guest experiences. Excelled in cash handling and team collaboration, contributing to repeat business and positive dining environments.
Overview
5
5
years of professional experience
Work History
Server
Fire Rock Steakhouse
05.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Bartender
Casper Country Club
06.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Natrona County High School
Casper05.2018
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
High-volume dining
Food sales and promotion
Team Player
Reliable and Responsible
Warm and Friendly
Adaptable and Flexible
Timeline
Server/Bartender
Casper Country Club
06.2022 - 12.2023
Server
Fire Rock Steakhouse
05.2019 - Current
High School Diploma -
Natrona County High School
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