Ellie Nieland

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Trained new team members to maintain consistent guest experience standards.
• Ensured seamless check-in/check-out processes.
• Introduced innovative upselling techniques that resulted in increased revenue from add-on services and amenities.
• Resolved problematic issues for guests, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
• Answered phones, replied to emails and booked guests current and future appointment's.

• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.