Ellie O’Grady
Brentwood,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in customer service and scheduling. Ready to bring years of relevant work experience to the team.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
John Muir Physician Network
05.2017 - Current
- Performed patient scheduling for Physical, Occupational and Speech Therapy visits.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Rehabilitation Aide
John Muir Health, Walnut Creek Medical Center
09.2010 - 05.2017
- Supported and assisted therapists before, during and after treatment sessions.
- Promoted positive atmosphere by actively engaging with therapists, patients, families, staff.
- Increased patient satisfaction by maintaining clean, organized, and safe environment.
- Supported patients through their rehabilitation journey, offering empathy and encouragement
Massage Therapist
John Muir Health, Walnut Creek Medical Center
12.2004 - 06.2010
- Provided safe, effective, and appropriate massage therapy to Physicians, nurses, and ancillary staff.
- Fostered a positive and calming atmosphere to enhance moral and reduce injuries among the staff.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Education
Music
Cal State Fullerton
Fullerton, CASkills
- Appointment Scheduling
- Insurance Verification
- Patient Registration
- Phone and Email Etiquette
Timeline
Patient Access Representative
John Muir Physician Network
05.2017 - Current
Rehabilitation Aide
John Muir Health, Walnut Creek Medical Center
09.2010 - 05.2017
Massage Therapist
John Muir Health, Walnut Creek Medical Center
12.2004 - 06.2010
Music
Cal State Fullerton
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