ELLIE YANNIZZI
Knoxville,TN
Summary
Personable professional offering demonstrated success in cultivating team-oriented environments. Focused on efficiently delivering quality service. Desire to bring a hardworking nature, a positive attitude, and I adapt quickly to new positions with increased responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Club4Fitness
04.2024 - Current
- Managed daily operations to ensure efficiency and quality in service for current and new members
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated inventory management processes to maintain accuracy.
- Resolved conflicts promptly, fostering a positive work environment among staff.
- Managed and motivated employees to be productive and engaged in work.
Sales Associate
GNC
01.2024 - 05.2024
- Informed customers of promotions and special offers to increase sales.
- Resolved customer concerns using strong communication and conflict management skills.
- Processed payments quickly to keep customer flow moving.
- Assisted customers in selecting nutritional supplements and wellness products to meet individual health goals.
- Helped customers navigate store, complete sales and process returns.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Built rapport with customers by offering friendly, welcoming environment in store.
- Replenished stock levels on shelves as needed during business hours.
- Acquired extensive knowledge of products and services offered at store.
- Maintained clean and organized sales floor for optimal shopping experience.
Server - POS Clerk
Garibaldi's Pizza
07.2021 - 08.2022
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed table assignments and efficiently coordinated with kitchen staff to streamline order delivery.
- Recommending menu items based on customer preferences, increasing overall satisfaction and repeat business.
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Trained new cashiers on point-of-sale systems and operational protocols for efficiency.
- Built strong relationships with customers through friendly demeanor, attentive listening skills, and genuine interest in their needs.
- Completed daily opening/closing procedures to maintain operational efficiency and security standards within the workplace.
Education
Bachelor of Science - Kinesiology
The University of Tennessee
Knoxville, TN05.2026
Skills
- Staff management
- Workflow efficiency improvement
- Time management techniques
- Point-of-sale systems usage
- Computer skills
- Staff training and development
- Verbal and written communication
- Customer service excellence
- Adaptability and flexibility
Certification
- CPT - Certified Personal Trainer [currently obtaining]
Timeline
Manager
Club4Fitness
04.2024 - Current
Sales Associate
GNC
01.2024 - 05.2024
Server - POS Clerk
Garibaldi's Pizza
07.2021 - 08.2022
Bachelor of Science - Kinesiology
The University of Tennessee