Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Elliot Fletcher

Summary

Enthusiastic business leader with dynamic experience in planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements. Over a decade of experience in sales and sales management. Fluent in Spanish and Portuguese. Articulate, hard working, forward-thinking and resourceful.

Overview

10
10
years of professional experience

Work History

Owner

V-Dub Furniture
Mesa, Arizona
12.2018 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.

General Manager

V-Dub Furniture
Mesa, AZ
01.2016 - 12.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations with vendors and suppliers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Prepared and executed several sales trainings.
  • Manage over a dozen sales associates.

Sales Associate

V-Dub Furniture
Mesa , AZ
08.2012 - 01.2016
  • Organized showroom to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Door Salesman

TruForce Pest Control
04.2012 - 08.2012
  • Traveled by foot to sell pest control services door-to-door.
  • Used scripts or persuasive sales techniques to convince clients in purchasing pest home services .
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Studied geographic areas to identify potential buyers and increase door-to-door sales by 33%

Education

Associate of Arts - General Studies

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
06.2013

High School Diploma -

Gilbert High School
Gilbert, AZ
05.2008

Skills

  • Strategic Planning
  • Executive Leadership
  • Leadership and People Development
  • Effective Communicator and Public Speaker

Additional Information

The gap years from 2009-2011, I was living in Brazil on a volunteer mission trip. During that time, I learned two new languages and learned to work with people from different cultures and backgrounds. It also helped me develop empathy for others.

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Owner

V-Dub Furniture
12.2018 - Current

General Manager

V-Dub Furniture
01.2016 - 12.2018

Sales Associate

V-Dub Furniture
08.2012 - 01.2016

Door Salesman

TruForce Pest Control
04.2012 - 08.2012

Associate of Arts - General Studies

Maricopa Community Colleges - Mesa Community College

High School Diploma -

Gilbert High School

Similar Profiles

CREATE PROFILE
Elliot Fletcher