Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Elliot Smithson

Pensacola,FL

Summary

With a proven track record of elevating team performance and ensuring customer satisfaction, my tenure at Pet Supermarket Inc. has sharpened my skills in conflict resolution and staff supervision. By combining strategic thinking with a focus on quality control, I consistently raised service standards, leading to substantial improvements in operational efficiency, pet care, and customer retention.

Overview

3
3
years of professional experience

Work History

Shift Lead

Pet Supermarket Inc.
03.2024 - 10.2024
  • Completed store opening and closing procedures and balanced tills while maintaining a clean and organized work environment, ensuring safety standards were met consistently.
  • Provided exceptional customer service by addressing inquiries, resolving issues/complaints, and maintaining a welcoming atmosphere for customers.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Crew Member

Firehouse Subs
01.2024 - 03.2024
  • Maintained same job responsibilities and tasks as in previous position at Firehouse Subs.

Sales Associate

TJ Max
03.2023 - 08.2023
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assembled furniture for display area.
  • Optimized furniture layout to boost sales.

Crew Member

Firehouse Subs
07.2021 - 02.2023
  • Ensured adequate meat slicing for daily requirements, while maintaining overall cleanliness of the food preparation areas.
  • Took orders, prepared meals, and collected payments while ensuring overall quality and accuracy.
  • Handled simultaneous orders efficiently without sacrificing quality.
  • Boosted customer experience through timely handling of queries and complaints.

Education

High School Diploma - GED

American Academy
Online
06.2021

Skills

  • Customer service focus
  • Employee training
  • Conflict resolution
  • Problem-solving
  • Complaint resolution
  • Strategic thinking
  • Customer retention strategies
  • Attention to detail
  • Active listening
  • Organizational skills
  • Time management
  • Task prioritization
  • Multitasking Abilities
  • Analytical thinking

Volunteering

Provided services to Uncle Sandy’s Parrot Rescue.  Maintained clean environment for all animals.  Built enclosures and ensured safety measures were met.  Fed animals ensuring adequate food and water was available at all times.

Timeline

Shift Lead

Pet Supermarket Inc.
03.2024 - 10.2024

Crew Member

Firehouse Subs
01.2024 - 03.2024

Sales Associate

TJ Max
03.2023 - 08.2023

Crew Member

Firehouse Subs
07.2021 - 02.2023

High School Diploma - GED

American Academy

Similar Profiles

CREATE PROFILE
Elliot Smithson