Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
BusinessDevelopmentManager

Elliott Franklin

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mail Carrier

United States Postal Service
06.2021 - 09.2024
  • Mail man

Customer Service Representative

Verizon
06.2019 - 06.2021
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained up-to-date knowledge of product and service changes.

Education

High school or equivalent -

Booker T. Washington High School
New Orleans, LA
05.2022

Skills

  • Cash Handling
  • Cash Register
  • Cooking
  • Customer Service
  • Team Player
  • Cashiering
  • Sales
  • Dentrix
  • Parcel delivery
  • Weather Tolerance
  • Sorting mail
  • GPS use
  • Problem-Solving
  • Time Management

Certification

  • Driver's License
  • Food Handler Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Mail Carrier

United States Postal Service
06.2021 - 09.2024

Customer Service Representative

Verizon
06.2019 - 06.2021

High school or equivalent -

Booker T. Washington High School

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Elliott Franklin