Summary
Overview
Work History
Education
Skills
Languages
LinkedIn Profile
Timeline
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Ellis Peal

Riverdale,IL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in Remote industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Have an home office with equipment's & an quiet space to do remote work at home.

Overview

3
3
years of professional experience

Work History

Shift Leader

Smoothie King
02.2022 - 01.2023
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Customer Service Representative

Concentrix
07.2020 - 02.2022
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Work Remotely Home office
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Managed approximately 125 incoming calls, emails and faxes per day from customers

Education

High School Diploma -

Thornridge
Dolton, IL
05.2020

Skills

  • Customer Service Management
  • Equipment Troubleshooting
  • Live Chat Support
  • Network Troubleshooting
  • Teamwork and Collaboration
  • Security Best Practices
  • Technical Support
  • Inbound Phone Calls
  • Appointment Scheduling
  • Computer Skills
  • Complaint Handling
  • Problem Solving
  • Call Center Operations
  • MS Office
  • Data Entry

Languages

English
Full Professional

LinkedIn Profile

https://www.linkedin.com/in/ellis-peal-36b0962a2/

Timeline

Shift Leader

Smoothie King
02.2022 - 01.2023

Customer Service Representative

Concentrix
07.2020 - 02.2022

High School Diploma -

Thornridge

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Ellis Peal