Ellison Lykes
Birmingham,AL
Overview
7
7
years of professional experience
Work History
Hostess Manager
Grand Ticino
09.2023 - Current
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
Social Media Intern
Lee County Humane Society
06.2022 - 07.2022
- Conducted daily updates to social media profiles to boost company online presence.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
Writer and Editor Intern
Southern Views Magazine
04.2022 - 07.2022
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Barista
Ross House Coffee Co.
09.2021 - 05.2022
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Front of House Staff Member
Taco Mama
05.2018 - 07.2018
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
Administrative Assistant
Interstar Transportation Co.
06.2017 - 08.2017
- Worked in data-entry for employee sales using Microsoft Excel and completed various tasks around the workplace to improve office place workflow for employees
- Executed record filing system to improve document organization and management.
Education
Bachelor of Arts - English Writing
Auburn University
Auburn, AL05.2023
Bachelor of Science - Global Studies
Auburn University
Auburn, AL05.2023
Skills
- Reservation Management
- Guest and Customer Relations
- Global Thinking
- Cross-Cultural Communication
- Content Creation
- Project Planning
- Microsoft Office and Excel
- Data Entry Proficiency
Languages
Japanese
Elementary
Timeline
Hostess Manager
Grand Ticino
09.2023 - Current
Social Media Intern
Lee County Humane Society
06.2022 - 07.2022
Writer and Editor Intern
Southern Views Magazine
04.2022 - 07.2022
Barista
Ross House Coffee Co.
09.2021 - 05.2022
Front of House Staff Member
Taco Mama
05.2018 - 07.2018
Administrative Assistant
Interstar Transportation Co.
06.2017 - 08.2017
Bachelor of Arts - English Writing
Auburn University
Bachelor of Science - Global Studies
Auburn University
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