Ellison Parsons
Carl Junction,MO
Summary
Driven professional with a proven track record in customer service and inventory reconciliation. Excelled in guest relations management and complaint resolution, enhancing customer satisfaction and operational efficiency. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesperson
Pittsburg State University
08.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Waitress
LilyPad Cafe
07.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Intern
RP3 Inc
03.2020 - Current
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Volunteer
Helping Hands Ministry
05.2011 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Education
BBA - Business Administration And Management
Pittsburg State University
Pittsburg, KS05.2028
High School Diploma -
Carl Junction High School
Carl Junction, MO05.2024
Skills
- Customer Service
- Order Fulfillment
- Inventory Reconciliation
- Guest Relations Management
- Complaint resolution
- Money Handling
Certification
- OSHA Certified
- CPR Certified
- First Aid/First Responder Certified
Timeline
Salesperson
Pittsburg State University
08.2024 - Current
Waitress
LilyPad Cafe
07.2023 - Current
Intern
RP3 Inc
03.2020 - Current
Volunteer
Helping Hands Ministry
05.2011 - Current
BBA - Business Administration And Management
Pittsburg State University
High School Diploma -
Carl Junction High School
- OSHA Certified
- CPR Certified
- First Aid/First Responder Certified
Similar Profiles
Makaila AusemusMakaila Ausemus
Development Assistant at Pittsburg State University- University DevelopmentDevelopment Assistant at Pittsburg State University- University Development
Jennifer GomezJennifer Gomez
Head Volleyball Coach at Pittsburg State UniversityHead Volleyball Coach at Pittsburg State University
Markus TriebertMarkus Triebert
Graduate Assistant Track and Field Coach at Pittsburg State UniversityGraduate Assistant Track and Field Coach at Pittsburg State University