Summary
Overview
Work History
Education
Skills
Timeline
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Ellison Taliaferro

Leesburg,VA

Summary

Executive Assistant skilled in offering support to high-level staff, communicating professionally, building strong relationships, and managing a high-workload. A fast learner, hardworking individual with determination and skill. Completes tasks in an efficient timeframe with quality. Highly Skilled in Customer Service and Satisfaction, creating strong bonds with others. Strong multi-tasker and team player.

Overview

3
3
years of professional experience

Work History

Executive Assistant

C&M Consultants
06.2023 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming team members.
  • Updated spreadsheets to support the executive and boost team productivity.
  • Used advanced software to prepare documents, reports, and presentations. Ie. HubSpot
  • Updated and maintained confidential databases and records.
  • Created and managed office systems to efficiently deal with documentation.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Support Staff Member

Stone Tower Winery
08.2021 - 06.2023
  • Followed up with customers to verify satisfaction and address outstanding concerns.
  • Maintained detailed knowledge of company products and services to provide comprehensive support.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Attended training sessions to stay updated on procedures and services.

Family Nanny

Abigail Rothelien
06.2020 - 08.2020
  • Built positive and nurturing environments to support child social and emotional growth.
  • Provided care of 5 children for 8 hours per day, 5 days per week. Age range 1-12 years old.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

Education

High School Diploma -

Loudoun County High School
Leesburg, VA
06.2023

Skills

  • Social Media Management
  • Customer Service
  • Spreadsheet Creation and Tracking
  • Communicating with High-Level Customers and Companies
  • Professional and Mature Communication Skills
  • Creation of Instructional Sheets and Marketing Materials
  • Efficiently Manages Multiple Sales Teams
  • Critical-Thinking Skills
  • Experience Working With HubSpot
  • Works well In Stressful and Busy Situations

Timeline

Executive Assistant

C&M Consultants
06.2023 - Current

Support Staff Member

Stone Tower Winery
08.2021 - 06.2023

Family Nanny

Abigail Rothelien
06.2020 - 08.2020

High School Diploma -

Loudoun County High School

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Ellison Taliaferro