Ellisyn O’Kane
Oregon
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced as a Night Auditor at Sleep Inn Suites. Proven ability in front desk operations and generating accurate reports, while excelling in guest services and problem-solving. Committed to fostering teamwork and enhancing customer satisfaction through effective communication and collaboration.
Overview
5
5
years of professional experience
Work History
Night Auditor
Sleep Inn Suites
05.2023 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Cashier
Kwik Trip
08.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
HyVee Foods
09.2020 - 10.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Oregon High School
Oregon, WI06-2022
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Punctual and dependable
- Resolving issues
- Teamwork and collaboration
- Guest services
- Customer service
Timeline
Night Auditor
Sleep Inn Suites
05.2023 - Current
Cashier
Kwik Trip
08.2022 - 05.2023
Cashier
HyVee Foods
09.2020 - 10.2021
High School Diploma -
Oregon High School
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