Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Ellyn Chantos

Ellyn Chantos

Thompson,OH

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business; Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

General Manager

Joey’s Italian Grille
02.2023 - Current
  • Perform all General Manager duties in this fast-paced Italian Eatery and Bar.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed purchasing, sales, marketing and customer experience efficiently.
  • Launched staff engagement, gender diversity and cultural programs in addition to creating a positive work environment and culture.

General Manager

Dom DeMarco’s Pizzeria and Bar
03.2022 - 10.2022
  • Perform all General Manager duties in this fast paced, upscale casual pizzeria, to include hiring, accountability in all aspects of the business, and efficiently run this restaurant with vast dine-in, takeout and delivery volume.

Assistant General Manager

Home2 Suites by Hilton
01.2019 - 01.2020
  • Assistant General Manager duties at Home2 Suites, by Hilton.

Front Office Manager, Breakfast Service Manager, Bar Manager

Hampton by Hilton
03.2015 - 06.2019
  • Assist General Manager with required operational and administrative functions.
  • Uphold standard for rooms cleanliness, team member happiness, guest satisfaction, and general atmosphere of hotel.
  • Manage all aspects of Front Office, Breakfast and Lobby Bar, to include marketing, budgets, labor, payroll, sales and margin.

General Manager – Market, bakery, prepared foods

Downtown Project, The Market
02.2014 - 01.2015
  • Market Start up Project General Manager – Led the team to create, develop, open and operate Downtown Las Vegas’ first Urban Market from ground up.
  • Designed and planned venues and execution in Market, to include: Bakery, Pastry, Prepared Foods, Chef Case, Deli and Grocery.
  • Responsible for payroll and human resources, as well as daily operations and overseeing of all ordering, receiving, execution for Market.
  • Designed and implemented a creative and motivating 2 week training program for all hires for The Market.

Associate Store Team Leader (Assistant GM)

Whole Foods Market
01.2006 - 01.2014
  • Promoted Core Values, high energy and great customer service with all Team Members (including Leadership)
  • Created curriculum for Associate Team Leader classes.
  • Vast food and beverage knowledge an implementation with financials, labor, margin, inventory, cost of goods, retail operations, training, development, and merchandising.
  • Manager, New Store Opening on Las Vegas Boulevard.

Market Kitchen and Catering Director

Mustard Seed Natural Foods Market and Café
01.2005 - 04.2006
  • Created menus and built sales for catering department for concert venues
  • Led Prepared Foods department to record breaking sales and contribution margins.

General Manager

Mitchell’s Fish Market - Cameron Mitchell Restaurants
01.2004 - 01.2005
  • General Manager for high volume, upscale casual Seafood Restaurant and retail market

Education

Bachelor of Science - Elementary Education with Spanish concentration

University of Illinois
Champaign, IL

Skills

  • Sales management
  • Menu pricing
  • Food presentation
  • Strategic direction
  • Culture Building
  • Accountability and Reliability
  • Analytics and Improvement strategist

Timeline

General Manager

Joey’s Italian Grille
02.2023 - Current

General Manager

Dom DeMarco’s Pizzeria and Bar
03.2022 - 10.2022

Assistant General Manager

Home2 Suites by Hilton
01.2019 - 01.2020

Front Office Manager, Breakfast Service Manager, Bar Manager

Hampton by Hilton
03.2015 - 06.2019

General Manager – Market, bakery, prepared foods

Downtown Project, The Market
02.2014 - 01.2015

Associate Store Team Leader (Assistant GM)

Whole Foods Market
01.2006 - 01.2014

Market Kitchen and Catering Director

Mustard Seed Natural Foods Market and Café
01.2005 - 04.2006

General Manager

Mitchell’s Fish Market - Cameron Mitchell Restaurants
01.2004 - 01.2005

Bachelor of Science - Elementary Education with Spanish concentration

University of Illinois

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