Ellyssa Fultz
California,MD
Summary
Dynamic and detail-oriented Host/Server with a proven track record at Texas Roadhouse Restaurant, excelling in customer service and team collaboration. Recognized for effectively managing high-pressure situations while ensuring guest satisfaction and fostering a welcoming atmosphere. Adept at multitasking and maintaining composure, contributing to a thriving dining experience.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host/Server
The Farmhouse Creperie and Cafe
La Plata, MD
09.2024 - 01.2025
- Developed rapport with regular patrons to foster sense of community within establishment.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Completed daily side work and opening and closing duties without fail.
Host/Server
Texas Roadhouse Restaurant
La Plata, MD
11.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Associate of Science - Business Administration
College of Southern Maryland
La Plata, MD06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptability and efficiency in skill development
- Detail-oriented
Timeline
Host/Server
The Farmhouse Creperie and Cafe
09.2024 - 01.2025
Host/Server
Texas Roadhouse Restaurant
11.2023 - 04.2024
Associate of Science - Business Administration
College of Southern Maryland
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