Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elyse Marshall

St Louis,MO

Summary

Dynamic professional with extensive experience in customer service and conflict resolution at SUBWAY Restaurants. Proven ability to manage operations and train staff effectively, ensuring high standards of service. Recognized for attention to detail and adaptability, consistently enhancing customer satisfaction and fostering a positive environment.

Overview

5
5
years of professional experience

Work History

Manager on Duty

SUBWAY®Restaurants
St Louis, MO
08.2020 - Current
  • Performed day-to-day assignments, in addition to oversight duties.
  • Managed daily operations, including overseeing staff, and customer service.
  • Maintained a high level of professionalism while handling difficult customer issues.
  • Utilized problem-solving skills to resolve conflicts quickly and efficiently.
  • Trained new employees on company policies, and delegated tasks to team members according to procedures and work ethics. Individual strengths.
  • Oversee inventory, and replenish as needed.

Summer Training Facilitator

Employ Bioscience Career Pathway
St Louis, MO
05.2024 - 07.2025
  • Created lesson plans and activities, along with worksheets, for adults between the ages of 17 and 35 years old.
  • Taught multiple lessons to help them receive five different credentials in the bioscience field.
  • The credentials were Metrology, Aseptic Technique, Safety-Hazard Assessment, Documentation, and Numeracy.

Permanent Substitute Teacher

Premier Charter School
St Louis, MO
08.2023 - 01.2025
  • Maternity leave substitute for the 7th-grade writing workshop.
  • I provided the classroom teacher with written feedback on the results of lessons and student behavior issues.
  • Provide classroom support and assistance in the TLC/special education program if no substitute is needed for the day.
  • Manage the classroom environment, helping students learn in the absence of regular teachers.
  • Followed existing lesson plans to provide consistent instruction to assigned students.

Front Desk Receptionist

Confort inn
Greenville, IL
07.2022 - 07.2023
  • Greeted visitors entering the lobby to determine what is needed to help them.
  • Check in and check out guests while ensuring the right room placements and any special requests.
  • Answered the multi-line telephone with a polite tone of voice to provide general information and assist with any reservations.
  • Handling guest inquiries and complaints: Responding to guest questions, concerns, and complaints in a prompt and professional manner.
  • Handling payments: Accepting various forms of payment (cash, credit cards, etc.). And verifying payment methods.

Education

High School Diploma -

Parkway North Highschool
St Louis, MO
05-2021

Some College (No Degree) - Biotechnology

Saint Louis Community College
St. Louis, MO

Skills

  • Customer service
  • Conflict resolution
  • Attention to detail
  • Multitasking abilities
  • Great Communication
  • Adaptability and flexibility

Timeline

Summer Training Facilitator

Employ Bioscience Career Pathway
05.2024 - 07.2025

Permanent Substitute Teacher

Premier Charter School
08.2023 - 01.2025

Front Desk Receptionist

Confort inn
07.2022 - 07.2023

Manager on Duty

SUBWAY®Restaurants
08.2020 - Current

High School Diploma -

Parkway North Highschool

Some College (No Degree) - Biotechnology

Saint Louis Community College

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