Elmina Etienne
Lauderhill,FL
Summary
Proven leader with extensive experience in store management and customer service, notably at Senor Frogs. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and team mentoring abilities. Achieved significant improvements in staff performance and operational efficiency through effective training and multitasking skills.
Overview
15
15
years of professional experience
Work History
Store Manager
Senor Frogs
09.2013 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Server
Fat Tuesday
Nassau Bahamas
10.2015 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Security Officer
Common Security
Nassau Bahamas
09.2009 - 07.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Store Associate
Senor Frogs
Nassau Bahamas
10.2010 - 09.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Skills
- Problem-Solving
- Customer Relations
- Customer Service
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
Languages
French
Limited Working
Timeline
Server
Fat Tuesday
10.2015 - 09.2017
Store Manager
Senor Frogs
09.2013 - 06.2024
Store Associate
Senor Frogs
10.2010 - 09.2013
Security Officer
Common Security
09.2009 - 07.2010