Pharmacy Operations Manager
Walgreen Pharmacy
- Collaborated with store manager to maintain daily operations.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
