Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nicole Po

Atlanta,GA

Summary

Bubbly Bartender/Bottle Service Waitress well-versed in interacting with customers and taking orders, providing bills and collecting payments and upkeeping cleanliness . Energetic and vivacious with over 5 years of experience in customer service. Specializes in high volume environments, while maintaining focus and positive attitude.

Overview

3
3
years of professional experience

Work History

Bartender

Red Martini
07.2023 - 08.2024
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Participated in the development of new hookah menu offerings, providing input on flavor combinations and presentation ideas.
  • Collaborated with media representatives to optimize coverage of special events.

Bottle Waitress

Cru Lounge
02.2023 - 07.2023
  • Cultivated warm relationships with regular customers.
  • Worked with a system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored guest intoxication levels, adhering to responsible alcohol service guidelines for patron safety and legal compliance.

Server

Up on the Roof
12.2021 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Health Science -

Georgia State University
Atlanta, GA
04-2022

High School Diploma -

North Forsyth High School
Cumming
05-2016

Skills

  • Transactions and Cash Handling
  • Cash Register Operations
  • Able to Lift 30 Pounds
  • Service Coordination
  • Specials Promotion and Upselling
  • Warm and Friendly
  • Strong Communication Skills
  • Team Player
  • Customer Service and Rapport
  • Persuasive Selling
  • Food and Beverage Service
  • Hospitality Service
  • Stress Tolerance
  • Adaptable and Flexible
  • Wine and Liquor Service
  • High-Volume Environments

Websites

Timeline

Bartender

Red Martini
07.2023 - 08.2024

Bottle Waitress

Cru Lounge
02.2023 - 07.2023

Server

Up on the Roof
12.2021 - 01.2023

Health Science -

Georgia State University

High School Diploma -

North Forsyth High School

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Nicole Po